Melissa Donaldson Resume

2045 Erie Street
Racine, WI 53402
melissa.donaldson@gmail

Purpose

I am looking for a postion in a company for an opportunity for Advancement. My field of study is computer science.

Profile of Qualifications

Exceptional communication skills; maintaining strong relationships with coworkers, management, and clients.
Strong team player and relationship-building traits.
Excellent knowledge of the Microsoft Office Suite and G Suite Apps.
Skilled problem solver; able to come up with workable solutions promptly.
Excellent academic record.
Strong technology background.
20+ years of customer service experience.

Project experience

Oversaw the website redevelopment project at the Racine Public Library.

Worked closely with the Executive Director and the Digital Services and Innovation Team to gather preliminary data and formulate solutions for the website design project. Enhanced the initial developer proposal with changes to the site architecture, usability features, navigation, and graphics.
Liaised between various stakeholders and established strong professional relations to ensure the project remained on track.
Facilitated the implementation and transition phase between both outside vendors. Effectively communicated and oversaw expectations regarding project strategies, deliverables, and any issues with the project.

Assisted in organizing and facilitating portions of the completed construction process for the Library’s 2nd floor renovation.

Worked closely with the Executive Director, the contractor, and the architects to troubleshoot structural and technological issues as it related to a second access point into the Library.
Conducted a post-walkthrough with the contractors and architects identifying any final issues; further detected and found successful solutions for problems related to multiple projects.
Scheduled meetings with the contractor, vendors, and various stakeholders to meet the project end’s timeline.

Various meeting rooms technology upgrade project

Tasked with upgrading the technology in each meeting room.
Developed a budgetary plan and submitted the project to management for approval.
Managed the purchasing of equipment, installation, and staff training for the entire project.

Digital Equity Experience

Part of the City of Racine’s Digital Equity Plan Steering Committee
Provides one-on-one tech help to patrons at our Library
Member of the City of Racine’s Digital Divide round table.
Hosted a Digital Literacy Fair at the Racine Public Library. Members and community businesses who help bridge the digital divide hosted tables and classes to help people find low-cost internet, computers, and digital literary classes.

Education

Gateway Technical College, Racine, WI

AS, Computer Information Systems – Microcomputer Specialist, May 2003
GPA: 3.846
Received a Microcomputer Certificate in December 2002
AS, Web Developer, January 2015 - 2017 (not complete)
GPA: 3.9

Unviersity of Wisconsin - Milwaukee

BS, Information Science, and Technology, starting January 2025

LinkedIn Learning Courses

Unconscious Bias Completed 3/2021
Project Management Simplified Completed 4/2021
Recognizing and Rewarding Your Workers Completed 5/2020
Cybersecurity Awareness Completed 3/2022
Project Management: Solving Common Project Problems Completed 2/2023
Communication Foundations Completed 2/2023
Agile Foundations 3/2023
Scrum: The Basics 3/2023
Scrum: Advanced 3/2023

Computer Knowledge

Operating Systems:

Windows 7/ Windows 8.1/ Windows 10/ Windows 11/Chrome OS/ MacOS

Software Applications:

Office 365, G Suite

Additional:

Web Design, WordPress, OverDrive Products SirsiDynix WorkFlows, WISCAT

Work History

Head of Digital Services and Innovation

2021 - Present Racine Public Library Racine, WI

Technology

Serves as subject matter expert in technology-specific systems and processes.
Drives strategic planning for library technologies, including defining needs and goals, developing and implementing the library’s technology plan, evaluating and recommending technological solutions, and preparing and managing the technology budget; develops annual and multi-year goals and objectives for the Tech Team, monitors and reports progress to the Executive Director.
Leads and manages library technology training, services, and programs for the staff and public.
Coordinates, and manages library technology systems such as Bitrix24, self-checkout machines, digital resources, community engagement platforms, etc. Serves as project manager for projects related to library technology systems.
Liaison to the IT & ILS Manager of Lakeshores Library System and the City’s MIS Department.
Assists with the coordination and administration/maintenance efforts of the library’s online presence, including the library’s website, to provide a secure, stable, and seamless experience for patrons and staff.
Provides reference and information service to the public, whether electronically, over-the-phone or in person, with library technology-related questions.
Maintains current knowledge of new trends and innovations in the fields of library science and information and emerging technology; reviews professional literature; attends and participates in meetings, seminars and workshops of professional peers and associations; participates in professional development activities.
Writes and maintains technology-related manuals, for both public and staff use.
Provides tech support at the Reference Desk as needed.
Assists patrons electronically, over-the-phone and in person with library technology-related questions.
Trains staff members in new technologies

Programming/Teaching

Oversees coordination of all Technology Team programs such as, but not limited to, Girls Who Code, coding initiatives, STEAM classes, Maker Mondays, 3D printing, laser-engraving, virtual/augmented/mixed reality, electronics, etc.
Conducts various outreach initiatives to schools, community centers, local events, etc.

Supervisory

Provides direct supervision to the Network Administrator, Technology Team Assistants, and Innovators in Residence.

Interlibrary Loan Assistant/ Reference Assistant//Digital Services and Innovation Coordinator

1998-2021 Racine Public Library Racine, WI

Technology

Conducts classes and drop-in sessions for the public on technology-related topics
Coordinates the computer class programs.
Assists patrons electronically, over-the-phone and in person with library technology-related questions.
Trains staff members in new technologies
Creates and maintains the RPL website, including checking and maintaining reference links
Worked with the Technologies team to produce the first all-inclusive tech budget.
Provide the first contact for staff when computer issues arise on both Staff and Patron computers.
Writes and updates technology-related manuals, for both public and staff use
Provides support tech support at the Reference Desk
Creates email address for new employees
Can reset email passwords for staff that have forgotten theirs

Programming/Teaching

Past coordinator for Library’s programming team: maintains the programming budget, calls meetings and prepares agendas for program meetings.
STEM program specialist for youth in grades 4 - 12
Participated in the planning of programming for teens and adults
Worked with the Programming Team to develop the Adult and Teen Summer Reading Program

Reference Work

I oversaw interlibrary loan (ILL) functions; now, I am a backup when the ILL staff is out of the office.
Collectected Non-Traditional Materials
Create and maintain materials displays for the public
Sends ILL requests for Racine Patrons via the Lakeshores ILL system
Works with Librarians to complete projects that may arise.

Supervisory

Supervised the Marketing and Outreach assistant until our library developed a marketing department.

Volunteer Work

Board Member Big Sisters of Greater Racine, Inc.

2019 - present
2022 became president
Hired new Director of Volunteers in 2023

Presentations and Media

2020 Computer in Libraries Virtual Conference

Presented a Closing the Digital Divide with colleague William Martin from the City of Racine.

Wrote Article for Computer and Libraries Magazine

The article was titled Collaborating to Close the Digital Divide.Published in the March 2021 issue.